Account management enhances the customer experience by allowing a customer to control personal information.
You can also change settings for notification email messages such as a listing of account changes or just a notification when an account is updated.
From System Setup, select Set up customer web components > Account management configuration.
Include account changes in the notification Email to the site administrator
When enabled, the modifications that the customer made to their account are included in the email sent to the site administrator.
Number of days that an order is considered recent
Based on a calculation with this value, an order is classified as a recent order as long as the number of days specified has not been passed.
Send an Email to the site administrator when an account is updated
When enabled, the site administrator receives email notifications any time an account is updated at the email address specified in System Setup > Set up web components > Quick setup: The default email address for the site. If you have a different email address in System Setup > Set up web components > Organization configuration: Email address to notify when an account is updated, then that email address receives the account updates.
LogonInformationRequestMessage and PasswordResetRequestMessage
The LogonInformationRequestMessage is sent to users who have submitted the Forgot my logon form. The PasswordResetRequestMessage is sent to users who have submitted the Forgot my password form.
You can use the following variables in the email messages. When an email is sent, the variables are replaced with the appropriate values.
■ [UserId]
■ [ContactId]
■ [Email]
■ [LogonUrl]
Use HTML or CSS to modify the look and feel of the email.
Tips
■ HTML and inline CSS work best in emails, because some email clients ignore externally linked CSS files. For example, the following inline style turns the header text blue and changes the font:
<h1 style="color:#0000FF;font-family:Georgia,serif;">Heading text</h1>
■ Use full paths to images, not relative paths. For example:
<img src="http://www.servername.com/images/logo.gif" alt="Company logo" />
■ Test your email messages in different email clients to make sure everything looks the way you want.